To build on their vision of being recognised as a leading fit-out and refurbishment specialist of excellence, we concentrated our efforts just on the Midlands’ region and became a strategic partner with our clients, establishing their needs and delivering solutions that significantly helped overcome their project challenges.
They assessed and improved our processes and procedures, and as a result, they implemented management systems centred on a commitment of delivering quality, safety and environmental compliance, benchmarked against accreditations, including: ISO 9001, ISO 14001 and SMAS.
They targeted a number of larger flagship schemes with values up to £3m, whilst still maintaining our accident rate well below the industry average.
Three Winning Facts:
- Turnover increased 53.82%, from £1.88m to a record-breaking £2.9m.
- Whilst we have experienced significant financial growth, we maintained our accident rates below the industry aver-age. Our AIR was 0.
- Our customer satisfaction survey reports show an overall performance score of 91.7%.