R J Bacon Builders is a standout example of building with purpose – not just delivering projects but creating lasting, positive impact on clients, employees and environment.
Robert and Sue started the business three decades ago, convinced there was a better way to run a building company. Fed up with how tradespeople were spoken to, and about, despite incredible skills, they created a culture of respect.
Fed up with the negative experience of many clients in the industry, they devised a new client-centred system. They built a reputation for expertise, care, attention to detail and exceptional craftsmanship, not least in conservation and heritage work.
Customer satisfaction is outstanding, with repeat business, great reviews and recommendations. Bespoke cost tracking means no surprises and client control. Work enhances a client’s lifestyle. ‘Some clients are sad to see our team leave, rather than finding the process stressful – rare in our sector,’ says Sue.
Staff are happy. ‘We don’t lose people. Many employees have been with us since early career. Our team is built on respect, inclusivity, and mental wellbeing with a non-hierarchical organisation,’ says Sue. ‘We prioritise trust, equality and succession planning – nurturing talent.’
Three Winning Facts:
- Exceptional staff wellbeing: a new culture of respect for staff in the trade
- Outstanding client relationships for our industry: care and communication
- Proven community commitment: blending charity, sustainability, local materials and craftsmanship, re-using materials when possible and doing voluntary and subsidised work.
