As a practice, Taylor Lewis identified issues within the industry with respect to passive fire measures (fire stopping, cavity barriers etc) and we now have a specialist team of 12 that are auditing newly build and occupied properties across the country. This specialist knowledge has been disseminated through the practice and every one of our Technical Advisors has undergone specialist training and are now holders of the Fire Stopping Inspection Diploma (FSIdip). We are currently working with 13 clients all over the South of England who have seen that identifying and remediating these failures in construction can save lives. In order to capture as many issues as possible, each project has a detailed fire barrier checklist that is regularly completed by our Employers Agents and Technical Advisors to record compliance as work proceeds. This process gives clarity on the standard being achieved and allows clients to take an evidence-based risk assessment approach to any opening up that might be required. Where such opening up is required, we have the specialist inspection equipment to allow intrusive inspections to be undertaken with the minimum effect on the finish of the structure. In the last 24 months we have inspected over 5000 properties, remediated over 2000 properties and have a further programme of 6000 to inspect, ensuring each property is remediated so that it complies with building regulations. We worked to develop safe working practices to protect the residents and workforce during the Covid 19 pandemic ensuring the completion of these vital inspections.
As a business, the pandemic has been extremely challenging, there are few businesses that could argue to the contrary. We have had to adapt to a new way of working whilst ensuring that our staff, clients and their families continue to be supported.
We embraced technology to help us stay connected to our network of staff and clients, but more importantly, we shared our successes and failures with our competitors to ensure that, as an industry, we all learn and come out of this period intact and with healthy businesses in which to continue to serve the local market.
For any business, the relationship between manager and employee is a key to success. We know that some colleagues mental health may have taken a harder, longer-lasting hit during the pandemic, with this in mind we have invested in specific mental health training to one of our team. This course has given them practical skills to spot signs of mental illness and gives them the confidence to step in and support a person who needs assistance, especially emphasise the value of listening and questioning skills, and the confidence to ask, and offer appropriate signposting.
We are confident that we have learnt the skills over the last 24 months to face and survive any challenge that is thrown at us.
- Taylor Lewis has led the sector in helping to ensure that passive fire safety measures are incorporated properly and ensuring that new homes are built properly and are as safe as possible for the future
- Making an investment in specific mental health training to one of our team. This course has given them practical skills to spot signs of mental illness and gives them the confidence to step in and support a person who needs assistance, especially emphasise the value of listening and questioning skills, and the confidence to ask, and offer appropriate signposting.
- Client satisfaction is central to everything we do at Taylor Lewis and we believe that complete client satisfaction is the only key performance indicator that is crucial to the success of our business