The Clients’ Charter allows construction industry clients to make a clear statement of their commitment to performance improvement. Participants measure their progress against an agreed programme with increasingly demanding targets.
A complete review and feedback process took place during 2007/2008 which indicated that the Charter needed some development to improve its usability and robustness and that the Charter needed to be linked to the 2012 commitments.
A new process was developed by a CCG working group, and the revised version of the Charter was underpinned by benchmarking, diagnostic, accreditation and training/coaching to reduce barriers to usage. The Charter was re-branded as the Clients Commitments. It is a unique tool that engages the demand and supply sides in the 2012 commitments.
The Client Commitments focus on the six areas where clients can make a positive difference to enable better value:
- Client leadership
- Procurement and integration
- Health and safety
- Design quality
- Commitment to people
The commitments were updated and re-launched in 2013. To download the updated Client Commitments, please click here.