Client Benchmarking

Constructing Excellence and its partner Salford University is working with Yorkshire Water and Northumbrian Water to pilot a benchmarking club featuring an online portal to capture data on specific KPIs, collate comparisons and then facilitate discussions to learn from the better performers. The scope includes capital projects, planned maintenance and responsive repairs for both water and sewage work. In 2013-14 workshops were held with other water companies, at which interim data was shared, and other companies have now committed to join the club which should develop into a sector-wide initiative.