PiLON’s continued success during the exceptional challenges of 2020 were due to our culture of investment in people and technology. We are securing long-term, self-sustainable growth, and positioning PiLON as a company ready to rival some of the biggest names in the industry.
- We created 9 new roles across various departments within the business.
- We continued to invest in proprietary technology systems designed to simplify operations, improve services to tenants, and create efficiencies.
- In 2020, we invested £45,000 in people development. Every member of staff received training, including many undergoing formal learning ranging from NVQL2 up to HNC and HND level, plus tailored leadership programmes for senior management.
- We continued to support the communities in which we work, with approximately £81,000 invested in Social Value throughout 2020.
Despite the restrictions and challenges of 2020, we won contracts with new clients, maintained strong relationships with our existing clients and grew the number of services we provide to them. We maintained profitable throughout the entire year.
Our new clients were Hillingdon Council, Enfield Council and Trident Housing Association.
We expanded services for Optivo to now include Responsive Maintenance and Fire Testing, Clarion to include Electrical Testing (the largest electrical testing contract in social housing), L&Q also with Electrical testing and Silva with Cladding and Fencing – all in addition to the services previously provided.
Additionally, have expanded our geographical reach. As a result of our exceptional delivery on our ongoing Kitchens and Bathrooms contract with Metropolitan Thames Valley Housing, as of February 2021, MTVH have extended their requirements to include additional areas in London and the Midlands. The increased scope totals 1000 units, 700 more than our expected allocation, and increases the contract value to over £5million per annum – a huge milestone for PiLON.
Our customer satisfaction scores were also up on the previous year at an average of 97.3% and we concluded our 5th consecutive year without any injuries to staff or contractors.
During 2020 we learned that with challenge also comes opportunity and we used the enforced closure of our operations to focus on our people, our culture and celebrate our points of difference. This meant that we were in the best possible mindset to respond at pace to the requests of our clients once restrictions were lifted.
We have shown strength and resilience in the face of adversity throughout the Covid-19 pandemic. We are thrilled to say that 0 members of staff have been made redundant and that all staff who were placed on the furlough scheme had their salaries topped up to full.
We also took risks on the people that we brought-in to our business. Focussing on our future and succession planning, we have recruited a number of people with no experience of our sector but with great attributes and qualities that will help us to drive our business forward in the future. We are still a relatively small business, but we are already recruiting, training and shaping our leaders of tomorrow.