Published 22nd October 2004 by Constructing Excellence
Managers and the workforce often see things differently. As a result managers may take inappropriate actions while the issue of most concern to the workforce remains unresolved. This leads to dissatisfaction and the creation of a sense of ‘them and us’. Effective and regular review of satisfaction is now established as good practice to resolve this situation.
The Satisfaction Questionnaire provides a framework based on current best practice questions that you can use to survey the workforce anonymously. It has also been designed to collect the data necessary to benchmark ‘Employee Satisfaction’ against the Respect for People KPI – Employee Satisfaction. You must retain all the framework questions for benchmarking purposes.
This is part of the Respect for People Toolkit.
Filed in: Respect for People