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Business Process

Published 13th February 2006 by Constructing Excellence

The way that your organisation conducts it’s business within the Construction Industry can be improved in a number of ways. A place to start would be to view the processes you currently have in place and assess them by primarily:

  • outlining what they are
  • highlighting areas that could be improved
  • identifying ways of improving the process that are manageable to you

The decision to make the change can be assisted in a variety of ways including incorporating tools and techniques that can manage the process. Business processes are an ingrained aspect of every organisation’s functionality. The success of your business or organisation will heavily depend on them and their effectiveness will materialise in how the following are conducted:

  • partnering arrangements
  • supply chain relations
  • internal procedures
  • external procedures
  • customer and client management

Tools currently available to assist organisations within the construction industry with identifying the effectiveness of their business processes include:

  • Business Excellence Model (BEM)
  • Key Performance Indicators (KPIs)
  • ISO 9002 and family
  • Environmental and Social Impact Indicators
  • IT
  • Total Quality Management

Every organisation conducts it’s business in a different way. Your organisations business plan will influence what business process you employ. The majority, if not all, have one goal in mind – to achieve increased profits and productivity. As the industry changes and embraces more lean ways of working, the processes you have in operation must be flexible to incorporate these shifts. One thing is sure and that is your processes should be lean and capable of providing opportunities for you to maximise your organisations functionality in a competitive market.

Filed in: Business Processes